Refund And Return Policy

Refund Policy

At Olivia Eve, we strive for 100% customer satisfaction. That's why we offer a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Return Conditions
To be eligible for a return and refund, the product must meet the following conditions:

  • The product is unused and in its original packaging.
  • The return request is submitted within 30 days of receiving the product.

We offer a 100% satisfaction guarantee because we believe our products are of the highest quality and will exceed your expectations.

Return Procedure

  • Return Request: First, contact us at olivia-eve.com to request a return. Items sent back without a prior request will not be accepted.
  • Return Instructions: Follow the instructions you receive from us after submitting your return request.
  • Return Shipping: Send the product back to us according to the instructions provided. Ensure the product is well-packaged to avoid damage during transport.

Refunds

  • Approval: We will notify you if your refund is approved. If approved, you will automatically receive your money back within 10 business days via your original payment method.
  • Processing: Please note that it may take some time for your bank or credit card company to process and post the refund.
  • Contact: If more than 15 business days have passed since your return approval and you haven’t received your refund, please contact us at info@olivia-eve.com
  • Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and offer an appropriate solution.

Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.

Items Not Eligible for Full Return

  • Free/Promotional Items: Free or promotional items are not eligible for a cash refund. If return conditions are met and the return is approved, you will instead receive a store credit.

For questions or more information about our return policy, please contact us:

Store Name: Olivia Eve

Company name E&G BARGINS 

Company number 15574481


Address: 13 Chestnut Avenue Ellesmere Port Cheshire CH66 2UQ

Phone Number: +447916172356
Email: info@olivia-eve.com

Customer Service Hours:
Monday to Friday: 08:00 - 18:00
Saturday and Sunday: 10:00 - 17:00

We will respond to your request within 24 hours.